Private Styling Experience (1-2 looks)

Cancellation Policy

At Costume Closet NYC, we strive to provide our customers with the best costume rental experience possible. We understand that sometimes plans change, and you may need to cancel or reschedule your costume rental. To ensure a smooth process for both parties, we have established the following cancellation and rescheduling policy: 1. Cancellation Policy: a. Cancellation Timeframe: - Customers can cancel their costume rental up to 72 hours (3 days) before the scheduled session time or delivery date without incurring any cancellation fees. b. Cancellation Fee: - If a cancellation occurs within 72 hours of the scheduled pickup or delivery date, a cancellation fee of [XX% of the total rental cost] will be charged. c. Refund Process: - Refunds will be processed using the original payment method within [X] business days after the cancellation request is approved. d. No-Show: - If the customer fails to pick up the costume on the scheduled date and does not notify us in advance, the full ren

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